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I installed Kiln on top of an existing FogBugz installation (which was already version 8.3.42). The installer initially failed, but that had to do with the database user. I restarted the installer, fixed the setting and tried again; this time it completed the installation, after which I got the screen telling me to install the licenses.

My browser opened at http://[myserver]/Kiln/Setup/Go, but that page was really messed up, no CSS has been loaded and I get script errors.

(screenshot)

After I enter my user name and password and click 'Log On', I get this:

alt text

Looking in IE's Developer Tools on the setup page, I can see all of the CSS and JavaScript links result in 404 pages.

For reference (since it seems to contain useful information), here's the source of one such page (staticJS.asp?sFiles=6,7,8,0,1,2,3,4,5,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25&lang=en-US&20110201180417):

<html>
<head>
    <title>The resource cannot be found.</title>
    <style>
     body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} 
     p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
     b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
     H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
     H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
     pre {font-family:"Lucida Console";font-size: .9em}
     .marker {font-weight: bold; color: black;text-decoration: none;}
     .version {color: gray;}
     .error {margin-bottom: 10px;}
     .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
    </style>
</head>

<body bgcolor="white">

        <span><H1>Server Error in '/kiln' Application.<hr width=100% size=1 color=silver></H1>

        <h2> <i>The resource cannot be found.</i> </h2></span>

        <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">

        <b> Description: </b>HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. &nbsp;Please review the following URL and make sure that it is spelled correctly.
        <br><br>

        <b> Requested URL: </b>/kiln/Setup/staticJS.asp<br><br>

        <hr width=100% size=1 color=silver>

        <b>Version Information:</b>&nbsp;Microsoft .NET Framework Version:2.0.50727.4952; ASP.NET Version:2.0.50727.4955

        </font>

</body>

At the bottom, the following is enclosed in a comment (I can't literally paste it here):

[HttpException]: A public action method 'staticJS.asp' could not be found on controller 'Kiln.Controllers.SetupController'.
   at System.Web.Mvc.Controller.HandleUnknownAction(String actionName)
   at System.Web.Mvc.Controller.ExecuteCore()
   at System.Web.Mvc.MvcHandler.ProcessRequest(HttpContextBase httpContext)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

If I simply go to FogBugz and log on there, nothing related to Kiln shows up, and I can't enter the license information, I get the following error:

We were unable to find an order with the email and order info you sent. Click here to look up your order number if you do not know it.

What have I done wrong? Our server has a new Windows Server 2008 R2 x64, along with SQL Server 2008 (not R2).

flag
Hi Erik, can you contact customer-service@fogcreek.com? It might be best to setup a Copilot session to troubleshoot this. Thanks! – Rob Sobers Feb 18 2011 at 13:49

closed as too localized by Bradford♦♦ Feb 18 2011 at 15:23

1 Answer

1

This problem was the result of a bad license. Since Kiln couldn't verify the license, the initial integration with FogBugz failed.

Fixing the license then reaching Kiln at "http://localhost/kiln/Setup/Go" fixed the problem.

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