Kiln is using Active Directory for authentication. Some of our users have incorrect email addresses in AD, but we don't know that until they first log on to Kiln and we see the incorrect address associated with their new Kiln account. We fix the address in AD, but I can't get Kiln to repopulate the account with the new email address. I've tried cycling the web app, the app pool, IIS, and even rebooting the box. We've seen this before, but in those instances cycling the app seemed to fix the user accounts. Now it doesn't.
|
0
|
|
|
|
|
1
|
Hi Kevin, Please contact our customer support team at customer-service@fogcreek.com. They'll help you resolve this problem. |
||
|
|
