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The repository importer sometimes fails. When it does, I'd like a log of what it did, to try to track down the issue. How can I get the log?

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For Kiln 1.2+

After running the importer, the log will be at 

%TEMP%\KilnImportLog <date> <time>.log

For Kiln 1.1

You can do that by using the windows Run command and typing in:

\path\to\KilnImporter.exe "kiln:import?log=true"

If it crashes, please submit the crash report. There will be no log file in this case.

If it fails to log in, you can click cancel. Then the log file will be at "%TEMP%\KilnImportLog " that you can send to us here at Fog Creek.

If it fails more seriously, without crashing, the location of the log file will be displayed in the importer, and can be copied if necessary.

Privacy note! For older version of Kiln, the log includes usernames and passwords. Please replace your password with something generic before sending us your log files.

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What is that "kiln:" thing? Do you mean "KilnImporter.exe" ? – Atakan Eser Feb 5 2010 at 18:15
No; Kiln registers the kiln: URL prefix to facilitate direct use of the already-installed importer, if it's available, rather than forcing you to download the importer each time. – Benjamin Pollack♦ Feb 5 2010 at 18:57
This Run "kiln:..." trick doesn't appear to work on Server 2008 R2 or Windows 7. – Dan Fitch Feb 10 2010 at 18:33
Updated instructions accordingly. – Rock Hymas♦ Feb 10 2010 at 20:30
Is there a specific email address to submit a crash report, or is the generic support address sufficient? – judoman Sep 8 2010 at 5:29
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