Get Answers about Kiln
The most important reference material for people who are new to Kiln or want to know about the latest features.
Kiln support is powered by Stack Exchange, allowing you to get answers directly from Fog Creek engineers and the Kiln user community. If you can't find an answer, simply ask your question on the site.
Personalized support is free for the first 90 days, and free for all Kiln On Demand subscribers. Otherwise you need a maintenance contract.
Call us during business hours (9 AM to 5 PM New York time, Monday to Friday.
Submit a support request at any time. We reply to all email within one business day.
Manage Your Kiln Orders
Existing customers can purchase print receipts, check how many licenses you own, or buy more licenses at the Fog Creek Shop. Kiln On Demand customers: log onto Kiln and go to the Settings menu, then choose Your Kiln On Demand Account.
The Fog Creek Developer Newsletter
Sign up for the Fog Creek Developer Newsletter (sent out roughly twice a month) to get the latest product updates, helpful "how-to" guides and more.